Shipping and Delivery Policy

Shipping and Delivery Policy

The Bath Sweet Shop

We take great care in preparing and packing every order to ensure your sweets arrive in the best possible condition.

Order Processing

We aim to process and dispatch orders within 1–3 working days, excluding weekends and bank holidays.

During particularly busy periods, including Christmas, Easter and other seasonal occasions, processing times may be longer.

We will endeavour to keep customers informed of any significant delays.

Delivery Options and Charges

Available delivery services and their charges will be displayed at checkout before payment is completed.

Delivery times depend on the service selected and the destination.

Any delivery estimates are indicative unless a guaranteed delivery service has expressly been agreed.

Delivery Delays

Although we work with reputable delivery providers, occasional delays may occur due to adverse weather, postal disruption, seasonal demand or other circumstances outside our reasonable control.

We cannot guarantee delivery on a specific date unless expressly agreed.

If an order is delayed or fails to arrive, please contact us so we can investigate with the delivery provider and arrange an appropriate resolution.

Your statutory delivery rights remain unaffected.

Incorrect Delivery Information

Customers are responsible for providing complete and accurate delivery details at checkout.

If an incorrect or incomplete address is supplied, additional delivery charges may apply where a parcel needs to be resent.

We cannot guarantee that delivery information can be amended once an order has been dispatched.

Unsuccessful Deliveries

If delivery is unsuccessful, the courier may leave collection or redelivery instructions.

Where a parcel is returned to us because it was not collected or the delivery address was incorrect, we will contact the customer to discuss the available options.

Additional postage may be payable for redelivery where the failed delivery was caused by incorrect customer information or failure to collect, subject to applicable consumer rights.

Damaged or Missing Orders

We carefully package our sweets to minimise the risk of damage during transit.

If your order arrives damaged, incomplete or incorrect, please contact us as soon as possible, ideally within 48 hours of delivery.

Where possible, please retain the packaging and provide photographs to assist our investigation.

If a parcel is lost or damaged before delivery, we will provide the appropriate remedy in accordance with UK consumer law.

Weather and Temperature-Sensitive Products

Certain sweets, particularly chocolate, fudge and other temperature-sensitive confectionery, may soften or change appearance during periods of extreme heat.

We take reasonable care when packaging products but cannot guarantee that temperature-sensitive items will remain completely unaffected by unusually hot weather during transportation.

This does not affect your rights where products arrive damaged, unsafe or otherwise fail to meet legal requirements.

International Delivery

We currently offer delivery to [Delivery Destinations].

Any international delivery options, customs charges or restrictions will be communicated where applicable.

If you have any questions regarding your delivery, please contact:

The Bath Sweet Shop

Website: thebathsweetshop.com

Please include your order number when contacting us about an existing purchase.