Refund policy
ONLINE Refunds & Returns
If an item is found to be unsatisfactory or you are unhappy with your purchase then a refund or exchange will be offered if the item is returned within 7 days of receipt of item.
Subject to item being returned uneaten, unopened and complete with packaging and all items originally included within the packaging.
We are under no liability in respect to defects resulting from incorrect storage.
All return delivery costs are to be paid by the customer and will not be refunded.
Before return you must contact us stating the reason for return, your name, address and contact number. You can do this by email or phone using the contact details below.
Package up the item complete with original invoice or email print out and Return item to: (we recommend using recorded delivery)
The Bath Sweet Shop - FAO Returns
8 North Parade Passage
Bath
BA1 1NX
sales@thebathsweetshop.com
Tel: 01225 428040
Items returned outside of 7 days will be held “in dispute”.
If a refund or exchange is not agreed the original item can be returned to you at your cost or it will be destroyed after 91 days.
No refund or exchange item will be dispatched until original item is received and inspected by us.
IN STORE Refunds & Returns
YOUR LEGAL RIGHT
When you buy goods from a business, in law you have a number of legal rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty and/or misdescribed or when the seller has no legal right to sell.
You do not have the legal right to claim a refund if you have simply just changed your mind or no longer want the item.
OUR COMPANY POLICY
We are a legally authorised retailer and while we will always try our best to be fair and accommodate customers wherever possible it is not standard practice for us to accept returns for any reasons other than your legal rights.
However on the occasions that we do decide to accommodate and accept returns for goods which are not faulty or misdescribed we will only be able to offer customers store credit or an exchange and for these returns we strictly require the following:
- An original till receipt.
- The goods should be uneaten, unopened and in original packaging.
- Return should be no longer than 2 days from the date of purchase.
Please Note: Our Policy is offered in addition to your legal rights and we ask that if you do have any further queries, to please not hesitate in speaking to one of our staff members, we are always happy to assist.