Privacy Policy

Privacy Policy

The Bath Sweet Shop

At The Bath Sweet Shop, we value your privacy and are committed to protecting your personal information.

This policy explains how we collect, use, store and protect your information when you visit our website, shop with us or contact our business.

Information We Collect

When you place an order or interact with our website, we may collect:

Your name and contact details.
Billing and delivery addresses.
Email address and telephone number.
Order history and purchase information.
Payment transaction details.
Communications and enquiries.
Website usage information, device details and cookie preferences.

Payments are processed through our chosen payment providers. We do not normally receive or store complete payment card details.

How We Use Your Information

We use personal information to:

Process, fulfil and deliver orders.
Contact customers regarding purchases.
Handle refunds, returns and enquiries.
Maintain transaction and accounting records.
Prevent fraud and protect our business.
Improve our website and customer service.
Send promotional communications where permitted by law.

We process personal data under the appropriate lawful bases, including performance of a contract, compliance with legal obligations, legitimate interests and consent where required.

Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted service providers where necessary to operate our business, including payment processors, delivery companies, website hosting providers, e-commerce platforms and professional advisers.

We require our service providers to handle personal data appropriately and securely.

We may also disclose information where legally required.

Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Personal information is retained only for as long as necessary for the purposes for which it was collected, including applicable accounting, tax and legal obligations.

Transaction records are generally retained for up to six years where necessary for legal and accounting purposes.

Marketing Communications

We may occasionally send information about new products, promotions and special offers where we have the appropriate permission or another lawful basis to do so.

Customers can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us directly.

Our website may use essential cookies to support shopping baskets, checkout functionality, security and other necessary website features.

With your consent where required, we may also use optional analytics or marketing cookies to understand website activity and improve our services.

You can manage your cookie preferences through our website’s cookie settings.

Your Data Protection Rights

Under applicable UK data protection law, you may have the right to:

Request access to your personal information.
Ask us to correct inaccurate information.
Request deletion of your information in certain circumstances.
Object to or restrict certain processing.
Request transfer of your information where applicable.
Withdraw consent where processing relies on consent.

To exercise these rights, please contact us using the details below.

You may also raise concerns with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services or legal obligations.

The latest version will always be available on our website.

The data controller responsible for your personal information is:

The Bath Sweet Shop Ltd

Address: 8 North Parade Passage, Bath, BA11NX

Last updated: 01/11/2026